BrandQuote – October 26
"The more you engage with customers the clearer things become and the easier it is to determine what you should be doing" – John Russell, President, Harley-Davidson Sponsored By: Brand Aid
NEW THINKING
"The more you engage with customers the clearer things become and the easier it is to determine what you should be doing" – John Russell, President, Harley-Davidson Sponsored By: Brand Aid
A few weeks ago, about 40 Christian evangelical leaders met in Salt Lake City to discuss a branding dilemma.
What most bewilders me in the marketing world are companies that don’t exploit their leadership. Instead of “I’m lovin’ it,” McDonald’s could be, “The world’s favorite place to eat.” Instead of “Connecting people,” Nokia could be “The world’s No. 1 cell phone.”
Back in July England’s smokers were officially banned from lighting up in pubs, restaurants, offices and any other enclosed public space. The ban almost certainly has had an impact on cigarette consumption as about one in every eight cigarettes was smoked in a pub or restaurant. The ban has eliminated these sales, yet no one from the tobacco industry appears too perturbed.
The “lifetime value of the consumer” concept is based on the fact that it is much more cost effective to keep a good consumer than to attract a new one.