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May 2008 - Page 3 of 7 - Branding Strategy Insider

•    It costs 7 times more to get a new consumer for the brand than it does to get a current consumer to make an incremental purchase. •    In some sectors, an increase in the consumer base by just one percent is otherwise equivalent to a 10 percent cost reduction. •    Depending on the category, a 5% increase in customer loyalty will lift the lifetime profits per customer by up to 95%....

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