How Brands Build Consumer Confidence In Uncertain Times
In uncertain times, a promise is not enough.
NEW THINKING
In uncertain times, a promise is not enough.
The possibility exists that U.S. food manufacturers will need to eliminate food colors from their offerings. If this happens, products may not look or taste the same relative to customer expectations. What if Cheetos no longer have Yellow (6) food coloring? What if Blue Mountain Dew no longer has Blue (1) and Red (40)? How will this potential Federal ruling affect the quality perceptions of these (and many, many other) brands?
From all my years in research and consulting, I think I’ve learned a thing or two about marketing worth sharing. Enduring fundamentals, mostly—yet often overlooked. So, this year, I want to share some snippets for your consideration. I hope they’re helpful. This week’s thought: Marketing is about wants, not needs.
In 2000, political scientist Robert Putnam lamented the growing social isolation and loss of social capital in American society. In his book Bowling Alone: The Collapse and Revival of American Community, Putman documented the declining participation in civic, religious, sports, volunteer, and fraternal organizations, among others. Associated with this decline is a loss of the social relationships that create a sense of shared values and common purpose.
Creating, promising and delivering value is a marketing imperative. Every brand should aim to be the best value for its customers and prospective customers. One of the most dangerous elements of modern marketing is the definition of value as merely low price. Somewhere along the way, being a “good-value” brand became synonymous with being the lowest price brand. Value is not merely about low price. Value and low price are not the same. Value is...