Recently, I took what felt like a fairly expensive Uber ride from the San Francisco airport. Ridesharing used to be far less expensive than taking a taxi, but that is not the case anymore; in many places, it’s equally expensive, if not more.
NEW THINKING
Recently, I took what felt like a fairly expensive Uber ride from the San Francisco airport. Ridesharing used to be far less expensive than taking a taxi, but that is not the case anymore; in many places, it’s equally expensive, if not more.
Effective communication is crucial for every organization and every leader. My experience is that great communication is often a proxy for general excellence and strong leadership. My experience as both a consumer and marketer during a string of recent brand crises prompted me to think about best practices for communication that leaders and companies should always strive to uphold.
I am a loyal Delta Airlines customer and have always been a points junkie. So when Delta Airlines recently announced a major overhaul of their SkyMiles loyalty program, I paid close attention.
In 2018, Southwest Flight 1380 made a heroic landing in Philadelphia after one of its engines exploded midflight and a fan blade punctured the cabin, causing a sudden drop in pressure.
What do movie critics, book reviewers, sports fans and people who castigate business leaders on social media have in common?