How Brands Can Escape AI-Driven Sameness
Bear with me as I wax philosophical. It’s a circuitous path, but it will loop us to AI. So here goes.
NEW THINKING
Bear with me as I wax philosophical. It’s a circuitous path, but it will loop us to AI. So here goes.
Last week, I discussed the new brick-and-mortar Amazon entry: a big box store with a large helping of Amazon logistics, data mining, and merchandise expertise. As part of that Amazon discussion, two brand stumbling blocks came under scrutiny. One: Amazon’s continued lack of understanding of customers in brick-and-mortar grocery stores. Two, Amazon’s lack of designing and articulating brand-relevant differentiation.
There is some reporting that Beyond Meat, the meat-alternative parent of Beyond Burgers and more, is headed for Chapter 11. Apparently, the brand’s last quarter was an even bigger disappointment than previous quarters.
For some time now, almost since its inception, Peloton has avoided communicating why it is relevantly differentiated from other exercise platforms. Even though Peloton has a unique and significant purpose and promise, the brand has neglected to tell anyone. The brand’s promise and essence are seemingly secrets. You tend to learn about “why Peloton” by osmosis, after signing up and/or buying the hardware. By withholding Peloton’s reason for being, Peloton has cycled through a multitude...
Product parity exists in (too) many categories because technology advances have enabled the ability to replicate precise competitor formulations quickly. When product innovations hit a category marketplace, the clock is already ticking on adjacent businesses matching the move, an all-too-frequent behavior that carries unintended consequences.