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Guest Author, Author at Branding Strategy Insider

The Brand Equity Your Customers Control

There is a second body of equity that behaves differently. It is produced by customers, held on platforms the company does not control, consulted at the point of purchase more often than any owned channel, and, on any platform worth the name, not revizable by the company it describes. Most brand strategy treats this as reputation management, which is a category error. It is not the management of a message. It is an asset with...

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