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February 2025 - Branding Strategy Insider

How Trust Enables Brand Belief

Trust and confidence are closely linked and are at the base of consumer willingness to believe brand performance promises and to buy. It is the immutable foundation of: All business relationships All brand-to-consumer relationships All purchase decisions Brand advocacy and evangelism Here’s How This Works Consumer behavior research confirms that the number one barrier to purchase is any perception, real or imagined, of risk in making a bad decision. Will it perform as promised? Will...

10 Ways To Profitably Satisfy Customer Needs

A couple of years ago, it was really clear that drivers who needed rental cars did not want to drive EV rental cars. A long wait at the rental car desk in Albany, NY – the New York State capital, showed the absolute horror of being assigned an EV.  Customers said “no” while being told that this was their only option. Frustrated customers walked away to the competitors’ counters.

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Branding Strategy Insider is published by The Blake Project, an independently owned, strategic brand consultancy with extensive experience helping businesses and brands gain an emotional advantage, a distinctive advantage and a connective advantage.

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