You’ve probably seen this quote before, it shows up at nearly every Brand conference: “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” How do you make people feel?
In their research paper ‘What makes online content viral?’, Jonah Berger and Katherine Milkman show how surprise is one of the most important requirements of content, after practical value and interest. Practical value and interest are usually addressed at the product innovation and development stage, but surprise can be effectively used later on, as well.
It has become popular to talk about brand in terms of a story. Let’s be as clear as possible with this, a brand is not a story. If it is then it’s created using William Burroughs ‘Cut Up Method’.
Innovation should be a top priority for every organization, and today I want to shine a light on one of the most innovative and creative leaders in business history, Walt Disney. Could you learn anything from Disney? Nike CEO Phil Knight thought so, and while I was the Director of Brand Planning and Marketing Insights at Nike, he directed me to study Disney’s business practices to see if we could discover anything of use to...
When I was approached by a commissioning editor two years ago with the idea of writing Brand Storytelling: Put Customers at The Heart of Your Brand Story, I would have never imagined how the very topic I’d been writing about and trying to evangelize on a public stage would become a leading innovation during one of the most cathartic moments in modern day history.
