The B2B Paradox: Why Rational Decisions Are Emotional
In the TV series Mad Men, fictional creative director Don Draper uttered the now-famous line: “Advertising is based on one thing, happiness.” It was true in 1960 and true today. Finding the key that unlocks that coveted response to a product has always been the marketer’s challenge. Is the most effective appeal logical or emotional? And is that appeal different, based on consumer or trade audiences? Despite occasional evidence to the contrary, every customer comes...





