Ok. I’m going to hold my hands up and admit something. Until about a week ago, I had no idea who or what Cracker Barrel was. Now, I know that may come as some surprise to my friends over in America, but the Cracker Barrel brand really wasn’t a thing over here in the UK. It turns out, it was quite a well-known and well-loved brand over there in America. I say well-loved, but it...
I’ve been spending many, many years working with various sized brands – from huge multi-nationals to smaller scale ups. But one thing I find that holds across whatever size or age of business, is the idea that your brand is proprietary. That the brand is owned by the business.
So I was contacted by a young brand strategist this week, asking whether he could ask me a some questions about brand strategy.
B2B and B2C brands are often assumed to be very different. One big assumption is that B2C brands are bought on emotions and B2B brands are bought on logic. This is partly, but not wholly true. B2B brands are actually also purchased emotionally, but on different emotions to B2C. B2B brands need to focus on generating emotions around things like reducing risk and increasing efficiency.
I’ve been going to meetings, with both B2C and B2B clients, for over 25 years now. Many things have changed over this time, from how we present (no more spray mounting physical work) to where we present (video calls are my new best friend). But one thing hasn’t changed, and that is the seemingly impossible task of getting people to focus on who really matters to their brand – the people that are buying it...
