Neglecting The Service-Profit Chain Is Costing Brands
December 8, 20257 min
If you have spent any time dealing with AI digital entities to solve your brand problem, you will not be surprised to learn that we, customers, are totally frustrated with customer service. The Wall Street Journal recently wrote about our unhappiness with customer service. The title of the article is “American Customers Are Madder Than Ever.” After all, we can buy things and hold them in our hands on the same day of purchase. But...
