The Quick Brand Health Assessment
July 26, 20061 min
You know your brand is winning in the marketplace when…
NEW THINKING
You know your brand is winning in the marketplace when…
“Companies can boost profits by 75-100% by retaining as few as 5% of their current customers.”
Over the past 20 years, retail brands have significantly increased their leverage over consumer product brands because (1) they increasingly control access to products and (2) the environment in which the products are sold and (3) they have point of sale data to which manufacturers are not always privy.
Everything else being equal, people are less sensitive to price changes for brands with large market shares than for competing brands with smaller market shares.