Brand ROI
November 9, 20071 min
I am tired of hearing some business people say that there is no way to correlate business results with marketing expenditures, implying that marketing is an expense with no corresponding return.
NEW THINKING
I am tired of hearing some business people say that there is no way to correlate business results with marketing expenditures, implying that marketing is an expense with no corresponding return.
Organizations exist for one purpose – to meet human needs.
It is important to establish a common brand management vocabulary in your organization.
Branding has become a subject in marketing that has been turned from a molehill into a mountain.
When a customer complains about your product, service, guarantee, or website, it’s not always because the quality was lousy. It may have been because you didn’t manage that customer’s expectations.