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August 2025 - Page 3 of 3 - Branding Strategy Insider

Consumer Opinions Are Mushy

From all my years in research and consulting, I think I’ve learned a thing or two about marketing worth sharing. Enduring fundamentals, mostly yet often overlooked. So, this year, I’m sharing some for your consideration. I hope they’re helpful. This week’s thought: Consumer opinions are mushy. The core idea of marketing is consumer-centricity, the foundation of which is knowledge about consumers, meaning that marketing is deeply rooted in data about consumer opinions. Yet, much of...

The Return Of Starbucks’ Place Strategy

With the advent of online shopping, the idea of a physical place – you know, the bricks-and-mortar establishment – took a hit. The business press, pundits, observers, and others lamented the death of physical retail. It appeared as if no physical store could compete with the choice and convenience of online shopping. Even fast food establishments elected to use more technology, less personalization, and fewer crew.

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