Brands Need To Appeal To Human Needs
Brands personify organizations and their products and services. Why is this important? Because only people (or personified brands) can connect emotionally with people.
NEW THINKING
Brands personify organizations and their products and services. Why is this important? Because only people (or personified brands) can connect emotionally with people.
Emotional connection is one of the five drivers of customer brand insistence as outlined in our BrandInsistence brand equity system. (The other four drivers are awareness, relevant differentiation, value and accessibility.) The consumer must first know your brand, then like your brand, and finally trust your brand and feel an emotional connection to it.
Philip Kotler once described brands as helping people to make decisions.
Sometimes brands can help people feel certain emotions, emotions that may even be only tangentially related to the products themselves. Brands can create tremendous appeal by linking to or promising desired emotions.
Lovemarks theory is based on a simple premise: human beings are powered by emotion, not by reason.