Using The Jobs Theory To Innovate Brands
Today’s marketers are bombarded with directives about what to look for when gathering customer insights.
NEW THINKING
Today’s marketers are bombarded with directives about what to look for when gathering customer insights.
I caught up recently with a favorite client from a few years ago. It was sad, but not surprising, to learn that a big innovation project they launched with great expectations had been quietly shelved. Consumers just didn’t understand the value and they stayed away in droves.
Everyone I meet that’s involved in product innovation today seems to have the same basic goal: to get really smart ideas to market faster.
Brands gain strength from the associations they build with consumers. But those same associations can work against brands when they look to introduce ideas that go too far beyond what consumers expect.
Vinko Bogataj doesn’t usually come to mind when savvy marketers think of influential business lessons. In fact, most of us don’t even know his name.